Digital Strategy

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If you want to develop your digital vision, consolidate information or system architecture, improve the customer experience, define costs per transactions or simply be more agile, here’s how we can help.


Calibrating digital

Digital strategy across the organisation encompasses processes, people, and new performance indicators.

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The aim of Interaction Value Mapping is to provide efficiency. Interaction Value Mapping can help avoid costly technology set-up and investment costs. It’s a framework for tracking year on year performance and one which prepares your organisation for machine learning.

We can help you generate an efficient 360-degree view of digital activity, identify and develop digital ROI and assess the digital maturity of the organisation and options for development.

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Organisations evolve continually; they have to
take account changing market landscapes, user needs, technical opportunities and competitive activity to stay relevant.

But how do you establish a unified view that everyone can buy into?

Our Digital Innovation workshops are an opportunity to look at future scenarios and
goal planning from a number of perspectives
in depth to create a firm foundation for the future.

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For more than a decade, start-ups have been displacing older businesses at an alarming speed.

Our workshops explore what digital organisation might look like for your business if it were a
start-up, how to benefit using digital business modelling and how various elements of digital delivery knit together.

This is an energising day for executives and decision-makers who want to learn about the dynamics of digital business and develop clarity about their strategic options.

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Our discovery work is designed to be a strong foundation for change. It builds inclusion and support for the ongoing digital development of
the organisation.

We’ve a wide portfolio of discovery techniques
that we bring to strategic digital design projects. They cover internal audits, user research, competitive analysis, in-depth interviews, focus groups, behavioural and stakeholder analysis, consensus-building and workshop facilitation.

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Articulating a clear and compelling digital vision is pivotal to any successful company, especially now at a time of networked and decentralised delivery.

We’re experienced in delivering effective visioning processes that can help define principles, priorities, skills, behaviours and kpi’s and shape how to apply new technologies.

If you’re thinking about digital and data activity across the business you work in, come and talk
with us.

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Outstanding service design is memorable because of its simplicity, ease of delivery and the way it reaches out and creates a point of difference with an audience.

We don’t think great service design needs to
be complicated or expensive, but it does need to
be joined-up.

Our aim is simple - to create compelling reasons to engage people through the customer experience. and we can help you deliver best the functionality on offer from proprietary solutions.

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Being independent advisors that are technically neutral as well as experienced across a range of sectors, we’re well-placed to be your partner assisting and looking at digital strategy design.

Our work encompasses customer journeys end to end and we take emerging technology, data, channels and content management, stakeholder relationships, internal processes, analytics and several other areas into account - all in one compelling business case.

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If you reviewing where you are and looking for an impartial and comprehensive viewpoint on it, talk to us. Because of our neutral, independent and established expertise, we’re the ideal partners to help you build consensus across the organisation.

We can help you power continuous improvement, pinpoint where there’s room for improvement and what to prioritise as investment across technical or automated functionality, data and digital business design and skills and resource development.

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In UX design we balance automation and transactional features and opportunities to create formative relationships with customers. Our UX design capabilities provide you with the means to develop excellence in strategic marketing and technical delivery.

Working with ethnographic researchers,
using personas, developing powerful data and audience segmentations and omni-channel strategies, we can help you deliver effective, compelling UX strategies and experiences.